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    Frequently Asked Questions

    Will I receive the same product that I see in the picture?

    The product is photographed using the most appropriate color settings, however the screens may have certain filters or color settings that may differ from actual colors.

    We photograph one of the item of each design, you will receive a brand new one, one of the few we produce.

    How can I return an item?

    We have never had any returns in 3 years because each piece is checked before shipping. Quality is always a priority. Irregular hem  is part of the hand made qualitiy of the piece.

    However, you may return the item during the first month of purchase and with original packaging, without sign of wear.

    Please contact us for any inquiry about it.

    Will you restock items indicated as “out of stock?”

    Out of Stock items are final. We don´t restock due to the original character of the brand.

    We could restock bisouteria.

    Where can I ship my order?

    We ship worldwide, however, certain destinations may be take longer and cost more.

    If customs or import taxes apply to the purchase, the buyer is responsible for paying them. We are not responsible for delays due to customs