The conditions below are the binding contract between the user who buys on our website and by phone. The contract is linked between the user who has purchased and the service provider, this being VERITRADE UE SL, with registered office atPASEO CASTELLANA, 135. 28046, MADRID, MADRID with NIFB16834582, contact telephone number: +34 685655845 and email: info@marialbina.com
VERITRADE UE SL
VERITRADE UE SL (hereinafter, VERITRADE) is the sole owner of the MARIALBINA rights and trademarks.
Within the framework of the sale of our products, VERITRADE undertakes to ensure the quality of the products it sells on this website, by telephone or in its store. VERITRADE will ensure compliance with each of the following commitments within the framework of strict respect for consumer rights.
VERITRADE undertakes to resolve any discrepancies (derived from a customer or recipient claim) that may arise from a VERITRADE order.
VERITRADE informs the client that the requested data constitutes the essential minimum to be able to execute the contracted service. In no case will the personal data obtained during the order processing process or possible subsequent communications be subject to use other than that required for the resolution of the order or possible incidents associated with it. VERITRADE will not transfer any data to third parties that are not essential for the verification of the contracted service or associated incidents, the object being the correct completion and execution of the same. The data collected may be used to carry out surveys, statistics, and analyze market trends, and create user profiles in order to improve our service without prejudice to your right to exercise your rights of access, opposition, cancellation or rectification.
To obtain models and forms for the exercise of these rights, you can consult the portal of the Spanish Data Protection Agency accessible through the URL https://www.agpd.es and obtain the appropriate form, fill it in and send it by mail to VERITRADE, with address atPASEO CASTELLANA, 135. 28046, MADRID, MADRID, as responsible for the treatment together with a photocopy of your ID.
We also put at your disposal the email accountinfo@marialbina.com to request information and exercise your rights of access, rectification, cancellation and opposition.
To the extent that the personal data of the recipient of the order is not provided directly by him, in compliance with the provisions of article 5.4., VERITRADE will inform said recipients, within three months from the time of registration of the data, the content of the data provided, their origin, the existence and purpose of the file where their data is contained, the possibility of exercising the rights of access, rectification, cancellation and opposition, as well as the identifying data of VERITRADE, as data controller.
VERITRADE cannot be held responsible for the content of the personal message chosen by the customer and attached to the delivered product.
Deliveries
For the delivery of orders, VERITRADE guarantees the following delivery:
We ship during the following hours:
From Monday to Friday in the morning from 10:00 a.m. to 2:30 p.m., and in the afternoon from 5:00 p.m. to 8:30 p.m.
Shipments will be made in the morning between 10:30 a.m. and 2:30 p.m.
The shipment will be made by a subcontracted company specialized in transport.
The amount of the home delivery service will be quoted separately and accepted by the client before proceeding.
Accepted payment methods
Regardless of the contracted products and their destination, you can pay for your order with the means of payment shown in our store and according to the conditions of your account with said payment provider.
Product guarantee
The products offered by VERITRADE with natural and perishable characteristics have a legal guarantee according to the terms established in Royal Legislative Decree 1/2007, of November 16.
If you don’t like or are not satisfied with one of our products, we will refund you as long as the scarf has not been used. Please contact us at info@marialbina.com for more information or questions.
Returns:
– You can cancel your order within 24 hours of purchase.
– We accept returns within 14 days from the delivery date, only if the products are in the same condition as when they were delivered. Please contact us before returning a product to coordinate it.
– You are responsible for any shipping costs when returning a product.
Returns must be received at our offices within 30 days of purchase.
As soon as we receive the return and we make sure that it meets the above requirements, we will send an email notification indicating whether or not the return has been approved and we will proceed to the refund within 2 days through the same means of payment used. in the return. purchase, excluding shipping costs.
Article 116 of the TRLGDCU (Conformity of the products with the contract):
“1. Unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:
a) They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
b) Are suitable for the uses to which products of the same type are ordinarily used.
THE CUSTOMER PLACING THE ORDER
The client declares to have read and understood these General Conditions of Sale,accepting them expressly:
The client accepts that, through VERITRADE, he requests that a product sold by this company and its employees be delivered to a recipient, or, if this is not possible, one of the same capacity and quality as VERITRADE.
The client declares to know that the characteristics of the products in the VERITRADE collection may vary in structure, content and colors used for its composition.
In any case, VERITRADE guarantees that the composition will be of the best quality, not only in the products used but also in the design used.
The client must verify that all the information provided to VERITRADE through any channel or, which appears on the copy of the order form, a copy of which can be requested from VERITRADE, is correct, complete, legible and sufficient to allow the good execution and delivery of the order (and more especially: the Postal code, the recipient’s landline and/or mobile phone number, etc.), also having to verify their own telephone data. In the absence of this information, the client who places the order will not be able to hold VERITRADE responsible for not having served the order as requested.
Orders will be delivered to the address designated by the customer and, if chosen, together with a card with the text provided by the customer.
In the event of a dispute, the VERITRADE guarantee cannot be applied if the information provided by the client is incomplete, insufficient or erroneous. The client must know that, in the event that the order cannot be served with cause in one of the parties involved in the order with responsibility for its completion, his order will then be fully reimbursed, and compensation for damages and losses cannot be claimed;
The client accepts that VERITRADE may use the telephone number of the recipient to ensure that he is present at the place of delivery. Since the contract does not contemplate a second displacement,this call will optimize the VERITRADE service. The absence of the surprise effect of the addressee can not be considered in any case as a source of litigation.
The client must ensure that on the date and time of delivery, the recipient or a person representing him is able to receive the product.
In the event of absence or impossibility of fulfilling the service at the delivery address, the company may use the recipient’s landline or mobile phone number as soon as possible to guarantee delivery – in the event that it cannot speak directly with the recipient and leave a message on the answering machine or send him an SMS.
The customer declares to know that the amount of the order expresses the total price, taxes included, and covers the costs of administration, composition and delivery of the products requested, as well as the cost of service and the guarantee of VERITRADE. This total price is made up of the price of the selected product, the complementary product or products that, if applicable, have been chosen, the delivery costs and, if any: (i) the costs for the delivery service during the day (to serve your order during the day from 10:30-20:30), (ii) the expenses for the morning or afternoon delivery service (to serve your order or in the morning between 10:30-14:30, or at afternoon between 4:30 p.m. and 8:30 p.m.) (iii) the expenses for the express delivery service (to serve your order within a maximum period of 3 hours)
In the event that the recipient refuses to accept the delivered product, the latter will be considered completed and delivered and no refund will be made to the customer, informing the customer of this contingency at the telephone number provided.
The customer may claim delivery of an order within 15 days of the delivery date.
If the reason for the claim is the quality of the product delivered, or about its composition, you can make the claim in the following days, since if it is made at a later date, because it is a perishable product, the quality cannot be verified. or original packaging of said product.
If the claim is justified, the return to the client and its compensation will be managed through the resolution that proceeds in each case.
In any case, the client may contact us in writing, and if possible with a photograph of the product delivered or by phone +34 685655845, Monday to Friday from 10:00 a.m. to 8:00 p.m., Saturday from 10:00 a.m. to 2:00 p.m.: 00 or via email to: info@marialbina.com
THE RECIPIENT OF THE PRODUCT
The recipient, by himself or by another person representing him, must sign the document presented by VERITRADE as proof of good delivery.
If you are not present or represented at the time of delivery, the recipient must, in view of the “Delivery Notice” deposited in your mailbox, if it can be accessed, contact VERITRADE whose address appear in the notice and go to your establishment to pick up the product, a second displacement not being contemplated in the contract. If VERITRADE, as a business courtesy, offers to make a second shipment, a delivery schedule cannot be imposed on you.
If the recipient is not satisfied with the product received (non-conforming or non-fresh product, etc.), they must, however, receive it as proof and communicate the claim to VERITRADE or by calling +34 685655845 from Monday to Friday from 10:00 a.m. to 5:00 p.m. 00 to 20:00 and Saturday from 10:00 to 14:00 or by email to: info@marialbina.com To see our clause on the product guarantee, you can refer to this section before this one.
PROOF OF PURCHASE AND INVOICES
If you place your order through our website “online”, you will receive both a confirmation of your order to your email that you have inserted when placing your order and an invoice if you have claimed it. These emails will serve as the supporting document of the sale transaction. If you have not received this email, please contact us and we will send it again to the same email you gave us or to another that you authorize us to. At the same time we can send your invoice in printed form free of charge to a postal address assigned by you.
For your information, VERITRADE creates your order in our digital order system both in store and on the web. We also keep all proof of payment by card, both in our store, orders made by phone or through our website. If you need verification of your order in a “durable support” manner, as stipulated by Law 3/2014, you can contact us and we will send you said information.
If you have any questions, you can contact us at +34 685655845 through info@marialbina.com or through our customer service form.
